Frequently Asked Questions
Making customers happy is valuable. That’s why we have compiled a FAQ page to make your life easier.
This page contains answers to commonly-asked questions about web design, development, hosting, marketing and other IT related technologies.
Got a question? We will answer it.
1.1) What is web hosting?
Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.
1.2) What is a Domain Name?
A domain name is a word along with a TLD that uniquely identifies your website.
1.3) What exactly is space and bandwidth/data transfer?
Diskspace is the size your website can be. Every single letter on your website has to be stored somewhere on your web host’s server. Each letter is one byte, and a megabyte is roughly one million bytes. HTML pages are usually very small, but it is the extra images, scripts, and even databases that can take up large amounts of disk space.
Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes – billions of bytes. Once you go over your monthly limit, a host may either shut your site down for the remainder of the month or it can charge you ‘overage.’ This overcharge is usually about $2.00-$5.00 per extra gigabyte of transfer.
1.4) What are PHP, ASP, perl, etc?
These are all programming languages which are referred to by their acronyms.
PHP – PHP: Hypertext Preprocessor
ASP – Active Server Pages
Perl – not an acronym
Each programming language has its own benefits and uses.
1.5) What is MySQL, MS SQL, etc?
MySQL and MS SQL are database systems. We provide a MySQL database on our Standard and Premium packages.
1.6) Do I have to change my domain if I get a new host?
No. Provided that the domain is registered in your name (as it should be), you can simply update your nameservers to us.
1.7) What is a CMS?
A CMS or Content Management System is a user friendly system that allows website owners and administrators to edit text and images, upload files, insert links, add new pages and generally manage the content on their website.
1.8) What is your pricing like?
It’s a reasonable question that’s often the first thing you need to know. But all website are not created alike – in order to give you an accurate price, we need to know a few things too.
By filling in our online worksheet you’ll be providing the info we need to get a feel for your project requirements, the scope of your site and what the costs will be. If nothing else it might also help clarify your own aims for your web project.
1.9) How do I use webmail?
Go to www.swsolutions.co.za/webmail and login with your username and password.
2.0) What is your maintenance rate?
Our maintenance rate is R250 p/h. We will only bill you once you’ve allocated a whole hours work, so you won’t get billed every time something minor must get fixed, why should you? We use the excellent Toggl software to track time worked on your projects.